Enterprise Support Program

Our Eyes on your Network
The Support Program will reduce downtime by dramatically shortening the time from failure to resolution. At COMPUTRS we monitor the availability of your critical services through our RMS (Remote Management System) and at the first sign of trouble immediately inform you of the issue, or our technicians will automatically begin the remediation process so you’ll never know there was a failure!

Support Program includes:

Availability monitoring
Service Block
Immediate remediation undertaken at agreed upon levels

Benefits

Reduced mean time to resolution
Save money on costly downtime
Priority call over non-contractual customers
Lower hourly rate on break/fix
All benefits of the Support Program
Even faster time to resolution due to immediate remediation effort

An IT Partner not Provider
Like all organizations your size, you depend on your network to perform at its peak. How often have you wanted to send an email only to find that the server was slow or that the email server was down? How frustrated were you by disk errors or latency issues?

In today’s competitive environment, you can’t afford to fall behind. A partnership with COMPUTRS backed by our Support Program will solve all of that. COMPUTRS’ Support programs address your IT needs by:

Monitoring the critical health status of devices and applications
Remotely diagnosing problems before they occur
Immediate resolution of the problem

“COMPUTRS Support Program has been the ideal solution for managing our network. We depend on our network for all of our transactions. Knowing that Computrs Remote Management System alerts us to issues before they can occur provides us with peace of mind and lets us concentrate on our business.”

Don Richards
First Jersey Mortgage