Apple iMac and MacBook repair

Computrs Inc has seen a tremendous increase in the number of Apple computers coming in for repair. Most of the people are new clients who have been to the Apple Store. They were told there was nothing that could be done to fix their all in one unit or MacBook. In some cases Apple’s Genius technical staff also claimed their data was hopelessly lost however they could go to Microcenter for data recovery. One client came to us after being told at Microcenter that their data was not recoverable. Their photographs were recovered by us in less than 2 hours. The drive does have serious issues but our data recovery skills and ability to diagnose problems allowed us to get the data when neither the Apple Store or Microcenter could do it. Another client was told their iMac computer was too far gone to warrant being repaired. The Apple Store did successfully backup their data to an external drive. It turned out that the iMac only needed a new hard drive along with an OS installation. With Apple computers starting at $600.00 it pays to get a second opinion rather than accept the diagnostics from someone who claims it can’t be repaired.

AOL Email Crashing with Windows 10

Clients with Windows 10 who still use AOL for email are experiencing serious crashes. While AOL technical support is difficult to come by we have found that this issue is easily fixed by upgrading to AOL's latest desktop version. If you've upgraded to Windows 10 and your compose mail window in the AOL Desktop Software unexpectedly quits when trying to write an email, it's caused by a small issue with the software and Windows 10. We're sorry for the inconvenience! The good news is upgrading to the latest version of the AOL Desktop Software will fix this issue. Note: This fix will work for all versions of the AOL Desktop Software that are experiencing this issue. To fix the problem: Please visit and click the Download for Free button. For more information and for help downloading and installing the latest version of the AOL Desktop Software, please visit our help article AOL Desktop Software: Installing and Uninstalling.

Computer virus , Telphone scams, and data recovery

A new twist on computer infections now comes directly from your phone. Microsoft or Windows will never call you at home. Microsoft does not have your home number and will not be calling to let you know that your computer is infected. Nobody from Microsoft will request access to your computer to fix an issue without you first initiating a call to them. Scam artists are using overseas call centers to claim they are WINDOWS and need to stop a virus on your computer. Don’t believe it for a second. The person on the phone will tell you they need $125.00 or more to remove the virus. Unfortunately there never was a virus on the computer. These people actually install malicious software onto your computer. They will have access to your important files as well as your credit card. Another trending virus has you calling a number to have your computer scanned. Don’t fall for this trick. If a message pops up on your computer claiming you have an infection don’t call that number. The number leads you right to another group of scammers who will access your computer. Trust your local computer consultants to protect your computer system. Don’t rely on someone who you don’t know. Once one computer is infected the rest of the systems should be scanned. Most offices have multiple computers. Today most homes also have multiple computers. If you have enabled file and printer sharing on your office or home computer network take the extra security step and scan all of the computers for infections. DATA RECOVERY and Backups One of the best services we provide is data recovery. Nothing makes our day more than when a client gets their lost files back. Since 1987 Computrs Inc has been performing data recovery on computers and files servers. Now we have expanded our service to include Smart Phones, USB external hard drives, and camera cards. Nothing is ever really lost on the computer or memory card. It just takes the right knowledge how to unlock the secret door to the missing data or photographs. Most data recovery jobs are completed in 1 day.