EZ Pass subscribers warning – Dont open email from EZ Pass

The following statement comes directly from the Better Business Bureau regarding an email scam. Anyone who receives an email stating an issue has been detected with their E-ZPass account should delete the email and NEVER open it.

BBB statement below:

The Better Business Bureau is warning E-ZPass users that scammers could be targeting their email. Scammers are posing as E-ZPass in emails and claiming to collect unpaid tolls. The email actually carry viruses that infect computers and open users up to identity theft.

The scam is a basic e-mail scam - there's an email from E-ZPass that uses the correct colors and logo and claims to be collecting money from an unpaid toll. It says that previous bills have been ignored and urges users to pay immediately by downloading an attached "invoice." The "invoice" is actually a virus. While nothing may seem to happen after downloading it, the virus scans the computer for personal and banking information.

This type of e-mail scam is called phishing, and there are several easy ways to differentiate a phishing e-mail from a legitimate e-mail.

- Watch for look alike URLs. Be wary of sites that have the brand name as a subdomain of another URL. Example: "ezpasspayyourtolls.com."

- Hover over URLs in emails to reveal their true destination before clicking.

- Don't open attachments from unfamiliar sources and don't download anything before confirming its legitimacy.

This type of scam takes several variations. It might be from a bank, be an e-card, or be asking for donations for charity.

E-Z Pass Email Scam

BEWARE OF THE E-Z PASS EMAIL DON'T OPEN IT NEW YORK (CBSNewYork) — The Port Authority of New York and New Jersey and other agencies were cautioning the public Tuesday night about a phishing scam disguised to be a warning about unpaid tolls. An example of the email shows a subject line, “In arrears for driving on toll road.” The body of the email shows what appears to be the E-ZPass service center logo, along with the following message: “Dear customer, You have not paid a toll for driving on a toll road. This invoice is sent repeatedly, please service your debt in the shortest possible time. The invoice can be downloaded here.” A link to download and pay an invoice follows. The bottom of the email shows a series of links including “phishing policy.” But E-ZPass said it doesn’t want those who receive the email to be fooled. The email is not authorized by E-ZPass, the Port Authority or any other toll agency associated with E-ZPass, the agency said. “We advise customers in receipt of this email not to open or respond to such a message. The safest thing to do is to delete the email,” the agency said. Jersey City commuter Rafael Rios told CBS 2’s Tracee Carrasco he was among those who received the e-mail. “I received the e-mail today, and it drove me crazy all day,” Rios said. But Rios did not fall for it. “I said, ‘No way,’” he said. “I actually made a call today for that.” Rios said driving through E-ZPass lanes is a routine part of his day. “I go through the toll — it says, ‘Paid,’ I go through,” Rios said. “It’s very simple, but I didn’t expect this.” The Port Authority said the real E-ZPass Service Center does not send emails to notify people of unpaid tolls. Any invoices will be sent through U.S. Mail. Drivers have been advised to be on alert. “I really don’t pay attention to that stuff because I use the E-ZPass so much,” said limo driver Mo Arani. Several other agencies, including the Metropolitan Transportation Authority, have also issued warnings about the scam. They said it is an attempt to steal sensitive information such as usernames, passwords, or credit card details — targeting anyone who uses an E-ZPass. Anyone with questions about whether a message from E-ZPass is real is asked to call the E-ZPass New York Customer Service Center at 800-333-8655.